Claims under warranty are excluded in the following cases, insofar as these have become causal for the occurrence of the defect:Ī) Improper use of the product or the assembly instructions.ī) Failure to comply with the instructions or notices prescribed in the instructions for use or operation.Ĭ) Ordinary wear and tear. The warranty period is neither extended nor renewed by asserting a warranty claim.ĥ.1. The warranty period begins on the date of purchase.
For customers who are registered with us as resellers, the warranty period is 90 days.Ĥ.2. Unless otherwise agreed, the warranty period shall generally be 24 months. The warranty applies to the territory of the European Union, the United Kingdom and Switzerland.Ĥ.1. If the RMA form is missing or incomplete, we are entitled to refuse any warranty services.ģ.1. A claim under the warranty is only possible upon presentation of the fully completed RMA form. The product must be packed safely for transport and we must be informed of the dimensions of the product as well as the pick-up address and a local contact person).Ģ.8. For this purpose, the RMA form must be enclosed with the shipment. In case of collection of the product, the customer must prepare the return shipment. If a repair is not worthwhile, we will send a replacement product or refund the purchase price.Ģ.7. For this purpose, we will send the customer an RMA form with an RMA number, which must be enclosed with the product. If this is not the case, we will collect the product from the customer. After receiving the completed RMA form, we will check if the fault can be fixed remotely. The RMA form can also be requested from the respective contact person by telephone or via E-Mail.Ģ.6. You will find the form under for online completion and download. The warranty must be registered via the RMA form. The objection to notify merchants according to § 377 et seq. A warranty claim cannot be asserted at a later date.
The warranty must be notified to us in text form without delay, at the latest, with 7 days after knowledge of the warranty case ("warranty claim"). The warranty only applies to the original purchaser and expires upon sale of the product to a third party.Ģ.4.
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An entrepreneur is a person who orders and uses the products or services within the scope of his independent, professional or commercial activity.Ģ.3. In this sense, a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. The warranty is directed at both consumers according to § 13 BGB (German Civil Code) and entreprenerus according to § 14 BGB as well as legal entitites under public law or special funds under public law. The warranty applies to all products according to clause 1.1.Ģ.2. Conditions for claiming and expiry of warranty servicesĢ.1.
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Customers with their registered office outside Germany shall bear the transport costs in full themselves.Ģ.
We shall bear the full transport costs insofar as the customer has its registered office within Germany or specifies a shipping address within Germany. In the event of a warranty claim, we shall collect the goods from the customer. Replaced devices become our property.ġ.4. Repairs and/or replacement of defective parts under warranty may be made with functionally equivalent replacement parts.
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If a defect occurs during the warranty period („warranty case“), we will, at our option, either replace the defective product at our expense or repair it free of charge or refund the purchase price. The warranty promise applies exclusively to goods for which a warranty was stated at the time of purchase („product“)ġ.2. The statutory warranty rights apply independently of this warranty and are not restricted by this warranty.ġ.1. This warranty is a voluntary service provided by us. In addition to the statutory warranty rights, we offer our customers a warranty for our products under the following warranty conditions.
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